Yes thats right the insurance pay the customer then they pay you,but they used to pay the builder but builders were getting paid by the insurance and not finishing off the work or sub standard work so there was all sorts going on,so it went back to paying the customer as they say the customer is always right.But be careful as they pay out on your estimate and will use fred down the road on the dole to do the work cheaper and spend the rest on a new wardrobe,