What strength was the block? Weber would want the block to be a minimum 7.5 newton concrete block. Any less and they would their rend-aid applying. Could it be too soft a block (3.5newton) ? Good of you to mention the company name. Need to avoid those in the future. Sounds worse than Weber and they are pig ignorant.
Ask the builder what the block strength was. Who specified the product, you, the builder or the architect? If was you then it is between you and the manufacturer. If it was the builder or architect then ring the manufacturer up and ask about the minimum block strength first and if it is like Weber, it needs a minimum 7.5 newton block then ask the builder what block he laid. If he has laid 3.5 (most likely) then it is down to them for not doing their research.
Good luck on this one and keep us posted.