Stevieo
Royal Spin Doctor
Customer has been behind me and isn't happy about what he feels is overcharging him on a dehumidifier.
Basically I quoted him £30 a day for it and he's found that I'll only have paid for the first 3 days when the machine was on the job 6, so the way he figures, my price is £90 heavy.
It's never been my practice to pass on discounts of any kind to the customer.
This is the first time this particular problem has come up.
What do you guys reckon?
I was thinking of explaining the concept of profit to him and pointing out that machines don't carry themselves up the stairs, then giving him the option to pay if he wishes. I'll accept it £90 light if he coughs up today - before it turns into a pissing contest and I have to super glue his front door shut.
Or should I stick to my guns - what do you think, wise men of tpf?
Basically I quoted him £30 a day for it and he's found that I'll only have paid for the first 3 days when the machine was on the job 6, so the way he figures, my price is £90 heavy.
It's never been my practice to pass on discounts of any kind to the customer.
This is the first time this particular problem has come up.
What do you guys reckon?
I was thinking of explaining the concept of profit to him and pointing out that machines don't carry themselves up the stairs, then giving him the option to pay if he wishes. I'll accept it £90 light if he coughs up today - before it turns into a pissing contest and I have to super glue his front door shut.
Or should I stick to my guns - what do you think, wise men of tpf?