refina
- Thread starter spunky
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Refina
Member
We are not too sure yet as to the price of the new blade as our supplier hasn't given us the prices yet. I will let you know as soon as possible.
With regards to swapping them over yourself, i have now been informed that this will not be a job you can do yourselves as it requires a bit of fiddling, therefore, any replacements will have to be done here and then sent back out to you.
With regards to swapping them over yourself, i have now been informed that this will not be a job you can do yourselves as it requires a bit of fiddling, therefore, any replacements will have to be done here and then sent back out to you.
warriorupnorth
Private Member
off topic sorry, but what is the cost of megamixer servicing :RpS_blushing:
essexandy
The Lake Governor
Well with your postage charges being the biggest gripe for those dealing with you I can't see that taking off.
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Jace
Well-Known Member
so a tool has been made with replaceable blades i.e an improvement of the old ones that if the blades went wrong send them to you and you would sort it, you now bring out these new ones then it turns out that they have to be sent back to be replaced aswell???? and as andy pointed out the ridiculous postage prices on top
Probably a lot of hard work and careful planning went into it.
Jace
Well-Known Member
ive lost count of the amount of times ive gone to order something off of refina then had to slap my self to realise itll cost me the earth for even something small plus ive herd so dnt quote me on this that if they dnt have something you just have to wait till they get it and you could be waiting a very long time.
ill always look else where or ask steve where to get something from he usually knows the crack when it comes to getting the stuff refina sell without paying thier prices, i might not have refinas stuff on it but its exactly the same
ill always look else where or ask steve where to get something from he usually knows the crack when it comes to getting the stuff refina sell without paying thier prices, i might not have refinas stuff on it but its exactly the same
essexandy
The Lake Governor
Well PM me the info as well Steve as I definitely can be bothered.
Refina
Member
the service would cost around £40.80 inc VAT for the machine to be collected, serviced (1 hours labour) and then returned to you.
this can be arranged by calling one of the girls in the office on 01202 632270
Refina
Member
The s*p*r*lex skimming spatulas were not originally designed to take a replacement blade. The majority of the cost of the tool is in the special, very thin stainless steel blade. We have asked the manufacturer to supply us with spare blades, but they have been unwilling to do this.
Unfortunately, the blades are not easy to fit, and the plastic end caps are welded in place. As soon as we get the replacement blades in, we will advise all the forum members and we will then know what the cost will be.
The advantage of the s*p*r*lex is the ultra flexible finishing blade, the downside is that its prone to damage if dropped.
We can assure you we are listening to your feedback, but with the postage it costs us £10 to send the parcel next day to ensure you get the goods. We don't have a minimal order charge, but its something we are looking at. Unfortunately, if we want to deliver a next day service, it costs us the same whether it be a small trowel or a £500 order.
There is also a 2-3 day delivery service that costs £6.95 if you want a cheaper service and to wait a little longer.
Unfortunately, the blades are not easy to fit, and the plastic end caps are welded in place. As soon as we get the replacement blades in, we will advise all the forum members and we will then know what the cost will be.
The advantage of the s*p*r*lex is the ultra flexible finishing blade, the downside is that its prone to damage if dropped.
We can assure you we are listening to your feedback, but with the postage it costs us £10 to send the parcel next day to ensure you get the goods. We don't have a minimal order charge, but its something we are looking at. Unfortunately, if we want to deliver a next day service, it costs us the same whether it be a small trowel or a £500 order.
There is also a 2-3 day delivery service that costs £6.95 if you want a cheaper service and to wait a little longer.
DannyMac
Private Member
There's a chinese fella called Peter on here that might be able to hook you up.
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DannyMac
Private Member
What does the service consist of?
change the brushes and a quick wipe with the oily rag
This is what I dont understand. It's 9.95 delivery regardless of how much you spend but if Im spending a few hundred quid I'd like to think the company would offer free delivery or a bit of discount or anything as a little thank you. I've just bought 100 beads online for the same price I get from the merchants but I also got for free 10 tubs of pva a large dust sheet and a new pad saw all with free delivery.
Arti
Well-Known Member
Where did you get all that from beddymarra.............:RpS_thumbup:
essexandy
The Lake Governor
Perhaps you should have used a different name Dave.
Refina
Member
The service consists of :
stripping of the handle, motor and gearbox.
cleaning the airways.
check operation of all components (switch, gearchange knob, cable, plug bearings, brushes etc.)
general lubrication and cleaning on the inside.
replacement of any broken/worn parts after a quote is accepted.
Unfortunately we cannot clean the outside of each machine. However, i'm sure you all keep your machines in top nick
Refina
Member
Sorry beddy, i was under the impression you were annoyed that it cost 9.95 for a small order. With regards to large orders, I can speak to the boss to see if we could maybe organise some sort of forum free tool or something along those lines for orders over a certain amount. We do try our best to keep all you guys happy!!
I didn't want to pick up on too many things at once lol. I just can't help think that a company as large as yourselves could be a bit more competitive at times. As I've said in the past I buy your tools off a company who just rings you up and gives you my details. He is cheaper and free delivery. I understand if they buy a lot then they get discounts but there's no insentive for us to come direct to you.
I got a price off this company for 2 hop ups. The were considerably cheaper with free delivery. Phoned refina and told the girl on the phone and her reply was 'that's fine because we still get the sale so it doesn't matter to us' so I did.
I told Leon about this and he said she was wrong to say that and that it needs looking into
Phoned refina again a couple of months back regarding a s*p*r*lex trowel. Again told them I've had a cheaper offer and was basically told that's the final price. Like I said there's no insentive to come direct to you
I got a price off this company for 2 hop ups. The were considerably cheaper with free delivery. Phoned refina and told the girl on the phone and her reply was 'that's fine because we still get the sale so it doesn't matter to us' so I did.
I told Leon about this and he said she was wrong to say that and that it needs looking into
Phoned refina again a couple of months back regarding a s*p*r*lex trowel. Again told them I've had a cheaper offer and was basically told that's the final price. Like I said there's no insentive to come direct to you
warriorupnorth
Private Member
How much is a new swith/trigger mate, i know it needs one so pointless sending if its not gonna be worth it .
Ignore Beddy by the way he's just mardy, he probs still wouldn't be happy if yo deliverd in person and tucked him up in bed with some coco:RpS_biggrin:
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