Customer Cancelled

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luke105

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Quoted for a job 2 weeks ago which we agreed would start on 16th of june.
just bond out and skim a bathroom after old sink, toilet and bath ripped out.

anyway,,,today i have had a text saying sorry we no longer need you to plaster our bathroom bla bla bla.

this is the first time ive had this so im disappointed.

Is it common to take a deposit when booking work in? even on the small jobs?
i think someone would be less willing to pull out if they had already paid me a small deposit.

Only been doing this for 8 months
 
I take material money once it's all agreed. agree a halfway stage and take 50% of the money when you get there and then other 50% on completion.

People will cancel and mess you about, its part of the job. I've done 100s of miles looking at jobs and half of them never call back.
 
you havent been doing this long then Luke.... course it happens.... you only take money up front on a big job, good luck with doing that skimming a bathroom... you;d look a right nob asking for 40 quid upfront...
 
I always piss myself at them builders shows .... ' I gave the contractor 60k upfront and he never came back ' Hahahah only a fool would do that and it serves you right imo .... Any decent firm will have staged payments etc ...

And as cassie says only money upfront for full houses etc .... never asked myself for money upfront ... when asked I say pay me when the jobs done and your happy .....
 
yeh thats what i have always done. this is the first time someone has cancelled so i suppose im just a bit set back by it.
 
On full house re-furbs I get payed on every room in complete
just saves being owed ££££'s come the end
 
luke105 said:
Quoted for a job 2 weeks ago which we agreed would start on 16th of june.
just bond out and skim a bathroom after old sink, toilet and bath ripped out.

anyway,,,today i have had a text saying sorry we no longer need you to plaster our bathroom bla bla bla.

this is the first time ive had this so im disappointed.

Is it common to take a deposit when booking work in? even on the small jobs?
i think someone would be less willing to pull out if they had already paid me a small deposit.

Only been doing this for 8 months
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I'm betting the bathroom fitter has someone lined up (after being given your price no doubt)
Don't dwell on it, these things happen mate..... at least she gave almost 2 weeks notice, but if it's really bugging you, you can ring her up (with-holding your number or she won't answer!) and ask her for some feedback. You'll need to be very polite though :RpS_thumbup:
 
have a crap in a paper bag go to her house set light to the bag leave it on the door step ring the bell and run away :RpS_thumbup:
 
a fortnights notice ain't bad. wouldnt worry about it. ive had a few customers phone me the night before and cancel. well, text me the night before, cos they dont have the balls to phone. i never reply to the texts. either they phone me by the end of the night and ask if i got their text blah blah. occasionally i'll have to phone someone and put a job back a day or so. not often, but it can happen. swings and roundbouts. never take a penny up front.
 
Yeah I had one few months back ... wanted inside front wall rendering .... ordered sbr etc from merchants .

Night before he texts saying don't want it doing now as it was the grid outside blocked causing the damp (did tell him this when I went round weeks prior) I also know the guy and have had a pint with him before all this .... so I lost a days money where I could of been someone else and also had to pay for items to be restocked at merchants

6 weeks later I bump into him - he says I want my h/s/l skimming .... I just said 'well I wont be doing it ... You think you can take the piss costing me money for restocking and lost wages when I was busy' .... He just started rambling on etc and got angry .... Just said 'find another plasterer as you've not even offered me an apology '...

Long story sideways to the op is you'll always have people cancelling throughout your career and also plumbers and other trades trying to get there m8 in etc ... part and parcel of the job ..

Personally I don't work for people like the above after they've treated me with no respect and I also think doing any further work will give me the hump or something to point out should words be exchanged . Some may not agree but I have no time for piss takers and aren't bothered if they use a diff spread and I lose as such .... if they do it once there more than likely to do it again
 
well in the most polite way I can think of,better get used to it luke, this has happened to us all, worse than this to come luke, just put it behind you and march off to work tomorrow with your handboard under one arm, and bait box in the other
 
oh sorry luke ,I forgot to mention personally only once in all the years I have been going have I asked for money up front , and that job was a big rendering job 5,000 quid, and I asked for 2,000 quid up front and the rest in stages,everything was fine,..... but never ask for money up front for a small job,
 
God love you, "so disappointed" you have had a sheltered life, you got plenty of notice,its a 'game' you win some you lose some, I had a friend who plastered five flats,floated and set on his own, turned up one morning, security in the site, firm gone bust, he had to beg to get his tools off site," he was so disappointed " entitled to be disappointed..
never got a penny...
 
johniosaif said:
God love you, "so disappointed" you have had a sheltered life, you got plenty of notice,its a 'game' you win some you lose some, I had a friend who plastered five flats,floated and set on his own, turned up one morning, security in the site, firm gone bust, he had to beg to get his tools off site," he was so disappointed " entitled to be disappointed..


Dont know why people get in so deep with some money.. surley get some cash as each house is done... bonkers
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windy said:
johniosaif said:
God love you, "so disappointed" you have had a sheltered life, you got plenty of notice,its a 'game' you win some you lose some, I had a friend who plastered five flats,floated and set on his own, turned up one morning, security in the site, firm gone bust, he had to beg to get his tools off site," he was so disappointed " entitled to be disappointed..


Dont know why people get in so deep with some money.. surley get some cash as each house is done... bonkers
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True, some jobs were tough with contracts that said you needed invoice every 30 days,the you'd be paid 30 days later, many.eft withe their pants down..
i like many here have turned down hundreds of £1000s pound jobs because of penalty clauses, "paid when paid contracts," and as above, "no thanks,not interested"
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I got to a job years ago when I was working with my old man, no answer at door. So, we go to a phone box (like a mobile phone, but not mobile, big red things and you had to put 10p in), call the guy and his wife answerd.....

she said the plastering had been done and gave us her husbands work number....so called him at work to be told he'd found someone cheaper and didn't need us.....never bothered letting my old man know at all. So, 1 bloke and me with 4 days off the tools as we couldn't bring anything forward to keep the whole crew alive, we ended up defrogging bricks on a demolition site...how depressing that was!
 
Ive just been winding some bellend on gumtree up. Managed to get 2 16m ceilings skimmed for $160 all in.... hope hes not sat waiting on phone for the job... usual knob ill skim anything for $50...
 
windy said:
Ive just been winding some bellend on gumtree up. Managed to get 2 16m ceilings skimmed for $160 all in.... hope hes not sat waiting on phone for the job... usual knob ill skim anything for $50...
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:RpS_cursing: ffs
 
windy said:
Ive just been winding some bellend on gumtree up. Managed to get 2 16m ceilings skimmed for $160 all in.... hope hes not sat waiting on phone for the job... usual knob ill skim anything for $50...
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what for? I don't get it
 
windy said:
Ive just been winding some bellend on gumtree up. Managed to get 2 16m ceilings skimmed for $160 all in.... hope hes not sat waiting on phone for the job... usual knob ill skim anything for $50...
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He will be disappointed..
 
No i saw his ad saying walls skimmed for £40 and ceilings from £50... i always wonder how true the ads are so i text them to confirm
 
A bloke I was working for had a job lined up for me and another brickie to start it was a massive extension and a full refurb of the house the whole job was around the £100k mark. 4 days before we were meant to start the people phoned him to say the villa in Spain they were trying to sell hadn't sold so didn't want it done! Nothing like plenty of warning is there it was a big and time consuming job for him which had meant losing and putting off some others caused plenty of panic. But luckily managed to bring forward a few of the other customers and kept afloat.
 
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