mmmmmmmmmm
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Im sure it will soon get back round to the nela s*p*r*lex mate..lol..
Plasterers1StopShop
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Plasterers1StopShop
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It will always be about the NELA s*p*r*lex mate
Remember when you told me on the phone why as well
lol.. yep, there certainly seems to be a few posts about them pal...
User___removed
Well-Known Member
Marshalltown for me.never had a problem plastering with them and they last donkeys.
ok............
so i know im guna get hung for saying it but here goes..............
tbh...i find all this s*p*r*lex malarkey all a bit emberrasing...
i mean come on its getting a bit like the BG Unifinish saga!!!!
seriously how many bloody additions/alterations need to be made before there fit for purpose!!! ???
surley it would have made a hell of a lot of more sense to of had a decent quantity road tested for a yr and then ironed all the problems out before putting out to the general public???
il be honest i probabley would of bought 1 by now but every time i log on theres some mention of a faulty 1....i appreciate that you replace foc but tbh that wouldn't be satisfactory for me id just want my money back and go back to a normal trowel!!!
sorry if this is going to be unpopular but just my 2pence worth!!!
so i know im guna get hung for saying it but here goes..............
tbh...i find all this s*p*r*lex malarkey all a bit emberrasing...
i mean come on its getting a bit like the BG Unifinish saga!!!!
seriously how many bloody additions/alterations need to be made before there fit for purpose!!! ???
surley it would have made a hell of a lot of more sense to of had a decent quantity road tested for a yr and then ironed all the problems out before putting out to the general public???
il be honest i probabley would of bought 1 by now but every time i log on theres some mention of a faulty 1....i appreciate that you replace foc but tbh that wouldn't be satisfactory for me id just want my money back and go back to a normal trowel!!!
sorry if this is going to be unpopular but just my 2pence worth!!!
Plasterers1StopShop
Well-Known Member
It's a fair point to say to be honest mate.
With over 12,000 on the market and less than 100 faults it's still a pretty good statistic to be fair. We haven't even hit our 1st year yet.
Sometimes it's not down to testing etc, which they have been in Germany for years. Sometimes people who supply things to manufacturers can let them down
We have now got to the bottom of it and Solved the issues hence releasing the new one
Certainly is fit for purpose just had a few mistakes a long the way. You learn from experience really and it's how you deal with it that counts
the problem you have now though ryan is that your consumer has lost confidence before youe had chance to get off fhe blocks!!!
Plasterers1StopShop
Well-Known Member
I wouldn't say confidence has been lost mate. People may look at it that way but everything on the market has its issues and are constantly being improved.
It's a tough one for us, but the way you need to look at it, the reviews we have on the products are fantastic and there are real benefits using it. A small 'detect' beyond our control has caused an issue.
The strength lies in the performance of the product and how the relevant companies deal with it
Plasterers1StopShop
Well-Known Member
I can't edit but meant to say 'defect'
i appreciate where your coming from ryan and as percentage i agree the statistics look great.....
BUT....heres the bottom line people must be put off by the bad press...if im thinking it and tbf im generaly pretty open minded then plenty of other people must be thinking it....
and i can guarantee you the percentage that have bothered to let you know that the products broken will only be the tip of the iceburg....i bet theres at least the same again and some that will have just thrown them in the bin never foned you up and just got there normal skimming trowel back on the wall...
plasterers and plastering is a time sensitive trade and breed a certain tradesman and i assure you more will just crack back on with the task in hand than spend time phoning for refunds etc
Plasterers1StopShop
Well-Known Member
Lots of different manufacturers or companies may not share the same views and passions as myself and NELA
We could easily ignore the fact it's happened and continue selling as they are flying out. But that's not us..
We want to provide the best products and will do what we can to achieve this.
Unfortunately things happen, it's life. We learn from it and move forward.
We could easily ignore the fact it's happened and continue selling as they are flying out. But that's not us..
We want to provide the best products and will do what we can to achieve this.
Unfortunately things happen, it's life. We learn from it and move forward.
Plasterers1StopShop
Well-Known Member
O
One bad bit of press gets noticed more than 1000 good reviews.
Is the way you need to look at the bigger picture.
Plenty of cars, tools etc have had issues. The iPhone for example... Pretty sure most people in here still have one.
It's a hard thing for me as its us losing the potential customers due to it. But we have held our hands up and are sorting the issues, although minor. We are actively sorting it out
One bad bit of press gets noticed more than 1000 good reviews.
Is the way you need to look at the bigger picture.
Plenty of cars, tools etc have had issues. The iPhone for example... Pretty sure most people in here still have one.
It's a hard thing for me as its us losing the potential customers due to it. But we have held our hands up and are sorting the issues, although minor. We are actively sorting it out
sounds about right, if I get some tool and its crap, it gets binned, I wouldnt come on a forum and say its crap... apart from the speedskim, buts thats only because someone asked... I tried a few '' new '' gadgets and use what I prefer, the rest are in the garage, should sell em really, but cant be arsed..lol
Plasterers1StopShop
Well-Known Member
The amount of people now on all groups I'm pretty sure 90% will complain. Especially when it's a new product and it comes with a guarantee
Plasterers1StopShop
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It's amazing how many we get call up and buy another, I recongise the name and say dont you have one... They say yes but it's bent, or has come apart.
They call for another as they believe and know it's worth it
They call for another as they believe and know it's worth it
scottie5
Private Member
Plasterers1StopShop
Well-Known Member
I think some people post comments as in the past it's been easy for companies to hide away from things and ignore it.
People have lost faith if you look at it..
That's why we are upfront with everything and here for our customers
People have lost faith if you look at it..
That's why we are upfront with everything and here for our customers
Plasterers1StopShop
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That sounds bloody cheesy so apologies for that!
Plasterers1StopShop
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Where is it?
user__removed
Private Member
Would you like me to trial one for you?
Plasterers1StopShop
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user__removed
Private Member
I'm still using my original 18" s*p*r*lex which came apart last July makes no difference to the finish and hasn't got any worse.
Hoddo
Active Member
I've needed to edit a few posts recently but can't find how, I've been told there is an edit option but fook knows where it is lol
Garethharrison80
Active Member
Whats different about the new one ryan?
Plasterers1StopShop
Well-Known Member
The support blade and the bond. New design which will improve the strength
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