we are happy/and do provide these method statements to ANYBODY who buys a brand new machine from us if they need it flynn, as you rightly say they have spent a great deal of money trying to push themselves forward so we feel thats the right thing to do, what simps was saying is that we have them available and we are happy to provide them at cost to other machine users who bought their machines from other people or off ebay etc, we had to pay to have ours drawn up so were not prepared to provide them to every machine user for free. at the end of the day we are a company therefore we make a profit not a loss, and i'm not havin a pop but i believe that we do provide an extremely good after sales service, in the few years that i have been doing this i have gone out of my way to get to sites after i finish when some customers have had some bigger problems i have given up more then enough saturdays to fit in around customers i have given away material etc small parts if people need them i answer my phone pretty much 24/7 and answer all questions asked i make sure they get the best possible service i can provide and i pretty much make sure they get the correct answers and the best advice
so please dont criticise us on our after sales/back up service and dont criticicse us on trying to run a profitable compay