Finn
Member
Rhys,
Just spoke to Frank at NELA, he believes this is a simple error which has been made during the assembly process. Basically the guy who put the trowel together didn't clean the trowel properly causing a weakness in the bond. Out of over 1000 s*p*r*lex Trowels sold we have only had this happen to 3. As we and NELA promise, this will be replaced if it does happen.
To avoid this in the future and also increase the quality of the trowel, NELA have just purchased a machine for this phase, this will remove the possibility of human error.
Kinda feel bad for the guy/s who got the tack