steviegeester
New Member
Hi
New to the site and looking for some advice please!
I've been a plasterer for over seven years and was recently working for a customer that I had worked for before. Having completed a days work, I was at home when the customer text to complain about dust. I had put one small chasing at the bottom of the stairs to hide wires that had previously been in trunking. There was no door to the living room and I was unable to seal it off as the dust sheet was stopping the front door from opening (it is a very tight hall entrance - just over 1 meter square). Sealing the door off also created a tripping hazard and it was in the way of me plastering around the door frame. I believe the wind may have blown the dust through as I was opening and closing the front door (the area where I was working).
The customer said that the dust was so bad, it had gone even upstairs into the bedrooms - I don't believe that to be so as it wasn't that messy a job. They were so annoyed they asked me not to return to finish the job (which was 80% completed). I appologised for the mess and offered to clean it the next day which they would not even entertain. I said that I would only charge them for half the work even though it was more than 80% complete but they will not pay me anything as they are claiming that the leather sofa has plaster dust ingrained in it and is going to cost £150 to professionally clean.
I don't believe that the sofa would need professionally cleaning as dry dust will just hoover off. Am I accountable for dust entering into other rooms? The customer knew I was coming, didn't have doors fitted and made no attempt to cover anything themselves.
I have an excellent record and am known for how clean a plasterer I am. I pride myself in having a very good reputation and have never had a complaint like this before.
Many thanks for your help
Steve
New to the site and looking for some advice please!
I've been a plasterer for over seven years and was recently working for a customer that I had worked for before. Having completed a days work, I was at home when the customer text to complain about dust. I had put one small chasing at the bottom of the stairs to hide wires that had previously been in trunking. There was no door to the living room and I was unable to seal it off as the dust sheet was stopping the front door from opening (it is a very tight hall entrance - just over 1 meter square). Sealing the door off also created a tripping hazard and it was in the way of me plastering around the door frame. I believe the wind may have blown the dust through as I was opening and closing the front door (the area where I was working).
The customer said that the dust was so bad, it had gone even upstairs into the bedrooms - I don't believe that to be so as it wasn't that messy a job. They were so annoyed they asked me not to return to finish the job (which was 80% completed). I appologised for the mess and offered to clean it the next day which they would not even entertain. I said that I would only charge them for half the work even though it was more than 80% complete but they will not pay me anything as they are claiming that the leather sofa has plaster dust ingrained in it and is going to cost £150 to professionally clean.
I don't believe that the sofa would need professionally cleaning as dry dust will just hoover off. Am I accountable for dust entering into other rooms? The customer knew I was coming, didn't have doors fitted and made no attempt to cover anything themselves.
I have an excellent record and am known for how clean a plasterer I am. I pride myself in having a very good reputation and have never had a complaint like this before.
Many thanks for your help
Steve
