Chatting to one of my plumbers couple of days back. He mentioned that a guy he knows was asked to supply and install some granite worktops as part of a swanky designer install in London for the main ‘contractor’. £12k job, all done to perfection. Anyway, granite guy gets a call from contractor saying that the customer had spotted a scratch and wanted it sorted. Granite guy says not him, but contractor keeps badgering him to go down to London to polish out scratch and eventually he relents and does it as a gesture of good will at his own expense.
Anyway, later he finds out how much the contractor had charged the customer for the granite tops...80k!!!