Did they have to get a plumber in to unblock the bog after
The suction you get off the S&C when you skim depends largely on the suction of the background you have floated over. The mistake a lot of people make is trying to kill the suction of the wall before they float because they aren't confident of floating quick enough on high suction backgrounds, the less suction off the background the more suction you will get from the S&C when skimming. My preferred backgrounds are celcon/thermalite or toplite blocks and I never hose or seal before using S&C.