I'd have re-booked it when it was clear,then let them down and ask them how it felt to be let down? Done it before.Those kind of people know exactly what they are doing.You price a job let’s say a month ago and you ask them to make sure room is ready and emptied . You turn up in the day and the customer manages to drag their fat lazy arse downstairs to eventually answer the door in their boxer shorts and they say sport mate didn’t think you’d be here this early . Then you go into the room your gonna work in and the sofa is still in there with the kids watching the tv. The curtains and blinds are still up the radiators haven’t been took off. Still got bloody wallpaper on . So do you get back in the van or start doing what he should of done weeks ago ?