Nathan, do you do Self Assessment? - Every year you have to nominate a bank account for any rebate to be sent to, and they put the messages up on the internal personalised self assessment message board. And yes, they really can hit one button to do it, and they send the annual late return reminders out the same way as e-mails.But its not going to be a press of a button to get an average and then 5 million emails sent out, then for them to transfer 5 million amounts of money to bank accounts they don't have on record. To think it is simply some bloke say there and press a button to magic billions in payment deserved to be patronised.